Repair
Even if your favorite knitwear has holes due to moth damage or snags,
we will repair it as much as possible.
Please feel free to contact us.
Repair of UTO products(repair）
Eligible products：UTO products
Reference price (per hole around 3 mm): 3,000 yen
*Payment will be made after you have approved the quotation.
Flow
*Payment will be made after you have approved the quotation.
Flow
- After applying for the service, please send the product to our head office (Minami Aoyama) in a way that can be tracked.If you have any questions, please feel free to contact us.
- After confirming the product, we will send you an email with a quotation.
- Please inform us of your approval and payment method (bank transfer or credit settlement) if you wish to apply officially.
- We will work at our atelier (Kitakami).
- Once the product is completed, we will send the product back to you at our expense.
Check-in period
About 3~5 weeks after receiving the product
Please note
- If you have any questions, please feel free to contact us and we will be happy to answer any questions you may have.
- You can only accept our products.
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Repair does not include refresh (washing~finishing).
Please let us know if you wish to refresh.We will add it to your quote. - ※ About"aftercare service"「Seven settlements* * * * * * * * * * *
We want UTO to be
a close companion in your cashmere life
Please feel free to ask us questions
about daily care or what to do in certain situations.
It is our wish that you will cherish our products for many years to come.
Our expert staff will be happy to assist you in adding warmth to your life
through our cashmere knitwear.
