FAQ

Q. Are all items "made-to-order"?

A.
All of our cashmere knits are "custom made-to-order".
This service allows you to order based on an existing design, choosing your preferred "color and size".

Details
・Color: This year, you can choose from "25 colors".
・Size: If desired, the following adjustments are possible:
　└Knitwear: Adjustable "body length and sleeve length".
　└Accessories: Adjustable "length".
・Delivery period: Stated on "each product page".

(Reference) For more details on "custom orders", please click here >>

Q. Can UTO cashmere really be "washed"?

A.
Cashmere knits are expensive. Many people feel they are delicate and ask, "Cashmere seems difficult to care for," or "It's a hassle to send cashmere for dry cleaning every time."

In fact, "washing cashmere" can be easily done at home.

By understanding the "important points," you can easily wash it using a convenient "washing machine (hand wash cycle)" or by "hand washing."

Washing process (for "washing machine")
・Place in a laundry net (1 or 2 items at a time to prevent friction).
・Use the gentlest cycle (hand wash cycle) with plenty of water and a short wash time (water temperature should be room temperature).
・Add a moderate amount of neutral detergent (for delicate clothing) (don't forget fabric softener).
・Spin dry (until completely dry).

※Important notes※
・To prevent felting (matting and shrinking of fibers), be careful with temperature and friction.
　▶︎Always wash in water at 【30 degrees Celsius or lower】.
　　Washing in water above 30 degrees can cause shrinkage.
　▶︎Aggressive movements, such as those of a "drum washing machine," can cause friction and shrinkage, so they are not recommended.

・Regarding "commercially available cashmere knits":
While "UTO cashmere knits" are made using years of experience and technology to prevent them from losing shape (shrinking), we sometimes receive inquiries about "commercially available cashmere knits" that have "shrunk after washing."
This happens because knits have a tendency to expand and contract. During manufacturing, if a knit item finishes slightly smaller, it is adjusted to its original size in the final step (ironing). Washing then causes it to return to its original smaller size.

(Reference) For "how to wash UTO cashmere knits", please click here >>

Q. What is the "quality" of UTO cashmere?

A.
Regarding the "cashmere raw material and yarn" we use: First, for "raw material," cashmere raw material is ranked by "fiber fineness, length, and impurity content." UTO carefully selects and uses "first-grade" raw material, which is the highest rank.
As for "yarn," for over 20 years we have been using cashmere yarn from Toyoboshi Industry Co., Ltd., a spinning company that has been manufacturing cashmere yarn in Japan for over 80 years, which we have carefully selected and trusted for a long time.

While it is very difficult to convey the quality (grade of feel), the characteristic of the yarn we aim for is a "smooth feel rather than fluffy." To explain it simply, its quality is equivalent to or even surpasses that of cashmere yarns from top European brands.

Furthermore, we thoroughly implement "traceability and quality inspection."
For quality inspections, we use the "Keken" system, which is an inspection conducted by the "Wool Product Inspection Association" to prevent misrepresentation, ensuring that raw materials and products imported from overseas or elsewhere reach consumers as described.

(Reference) For more details on "the cashmere raw material used by UTO," please click here >>

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