Shopping flow(payment・delivery・return）

【Payment method】

On the cart page, click the"Amazon Pay"button for Amazon Pay customers, or click"checkout"for other payment methods.

• Credit settlement
  3 types of Cards are"VISA・MasterCard・American Express".
  If you are using"JCB・Diners", please select"KOMOJU・convenience store / other"in the payment method.

• Bank transfer (prepayment）
• 【Bank account information】
  Sumitomo Mitsui Banking Corporation Marunouchi branch (Marunouchi City) Local 6722670
  UTI-Oh Co., Ltd. (Kabushiki gaisha UTI-Oh）
• If no payment is made within 7 days, your order will be cancelled.
• Please pay the transfer fee at the customer's expense.
• We will ship after payment confirmation.
• Please be careful not to lose the receipt at the time of the transfer.

• Convenience store payment(prepayment)
  Please select"KOMOJU・convenience store / other".
  Please note that a commission of 185 yen will be added to the total amount.
• Daily Yamazaki
• Family Mart
• Lawson.
• Ministop
• Seiko Mart
• Seven-Eleven
  ※ "Seven payment"is not available when"order from overseas and shipment to overseas".
  * "Seven payment"is not available for"after care service".
  

•  Amazon Pay
• Amazon Pay help(Go to the Amazon site）
  Please read Amazon's description.

Please check with your credit card company about the time of withdrawal or refund when you cancel your order.

【Delivery】

• Shipping
  Free shipping in Japan (shipping to remote islands and overseas will be charged separately）

• Shipping company
  Yamato Transport
  ※Some"cat POS"and"Yu-mail" in the shipping of the product.

• Delivery time
  If you wish, it is in the cartPlease fill in"store announcements".
• In the morning
• Around 14: 00 ~ 16: 00
• Around 16: 00-18: 00
• Around 18: 00 ～ 20: 00
• Around 19: 00 ~ 21: 00

• Shipping time
• For Make-to-order production、We have a time of ３ ～ ４ weeks until delivery.
• Monochromatic mufflers/stoles are available in stock and will be delivered within 1 Week from your order.
• About packing method
• We take the environment into consideration and promote the simplification of packaging.　If you have ordered multiple items, please note that it may be packed in 1 box.
• If you would like to pack every 1 point、Please fill in the"store information"on the cart page with individual packaging requirements.

【About return and Exchange】

• About return
  When the item of the order arrives, please check"whether there is no damage or defect in the product"and"whether there is no error in the contents of the order".
  
  1) returns due to initial failure, etc.
  2) returns due to customer's convenience
  
  1) returns due to our responsibility
  The goods were scratched or dirty, wrong delivery, etc.
  Please contact us by phone or email within 7 days of the arrival of the item.
  We will bear the return fee,so please return it by cash on delivery.
  
  2) returns due to customer's convenience
  All of the following must apply.
  - Items that are returned within 7 days of the arrival of the item
  - Products that can be judged as "unused products" according to our standards
  - Items that are not listed as"non-returnable"on the product page
  
  Please contact us by phone or email within 7 days of the arrival of the item.
  If you have any questions, please contact us at .Please ship by advance payment in a way that can be tracked.
  Please note that we cannot accept items that do not meet the criteria of the returnable condition after confirming the item has arrived.
  For credit card refunds, the deposit date will vary depending on the closing date of each card.Please check with your card company for details.

• About the exchange
  Please contact us by phone or email within 7 days of the arrival of the item.
  If you have any questions, please contact us at .Please ship by advance payment in a way that can be tracked.
  Items in stock will be promptly shipped out for replacement.
  In addition, if you can not prepare a replacement product, we will respond with a refund.
  
  Please note that we cannot accept returns or exchanges in the following cases.
  - Items that have been used once, or that have been repaired, washed, or cleaned
  - Products that cause odor, dirt,or scratches to the customer

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【Other】

About out of stock of purchased products

• We share stock in multiple stores in our store, and we adjust the number of stock in the inventory management system. Therefore, depending on the timing, the inventory update may not be in time, and the product you ordered may be out of stock. If the item is out of stock, we will send you an e-mail by the next business day.

Enter the coupon code

• Enter the coupon code on the next page when you click"checkout"(Amazon Pay button in the case of Amazon Pay) in the shopping cart and click"Apply"or"→".The discount is automatically calculated.The screen isHere.You can see it from here.
• Please note that it cannot be applied after ordering.

Custom orders

• Adjustment of all products, length, sleeve length, size up・downWe are pleased to welcome you to our website.If you wish, please specify from each product page.DetailsHere.From
• Normal3-4 weeksWe will make it with you.

Gift wrapping

• Gift wrapping is available free of charge up to 1 package per 1 list price item.Please write the gift wrapping request on the cart page"store announcements".
• Gift wrapping for discount and sale items is charged (324 yen including tax).For those who wishHere.You can purchase it from .

About contact after order

• The e-mail sent after the order is in principle 2: the order confirmation e-mail(automatic reply) and the shipment completion e-mail. info@uto-knit.com we will send you an email.
• We may contact you by phone, such as a mistake in your email address or confirmation of your order.
• For payment other than credit card payment, please follow the payment procedure as described in the order (automatic reply) e-mail etc.
• We pay attention to the number of items in stock, but in the unlikely event that we find a mistake in stock or a defect in the product, we will send you an order cancellation email and promptly refund the amount you paid.
• When the shipping procedure is completed, we will send you a shipping email.You can see the delivery status on The Courier tracking page etc.It may take more than half a day to 1 business day for tracking information to be reflected.In particular, the reflection may be delayed when it is sandwiched between holidays.

Order acceptance/inquiry

Reception hours: weekdays from 10: 00 to 18: 00
TEL：03-3498-2230
Mail：info@uto-knit.com
Address: 107-0062
5-4-35 Minami Aoyama, Minato-ku, Tokyo Tatsumura Aoyama 607

It is a good place to start.
We accept online orders 24 hours a day, but please note that shipping and inquiries will be handled on or after the next business day.